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RouteMatch User Survey

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Agency Name

York County Council on Aging

Agency Address

PO BOX 11519

Agency City


Agency State


Agency ZipCode


Agency Contact Person

Lauren Giles

Agency Telephone Number


Agency Email Address

Do you have any licenses/seats for RouteMatch which are currently paid by the agreement that SCDOT holds with RouteMatch?


If so please list the username for each license/seat that you use which SCDOT is currently covering (one entry per line please):

yccoa3.scdot/Terra and Terra-2 (she uses one citrix log-in for two applications)
yccoa4.scdot/yccoa4.scdot (used by LaQusha)

yccoa6 through yccoa10 are vacant

Do you have any licenses/seats with RouteMatch that your agency pays for directly?


Please list the type of license/seat and whether it is a USER or VEHICLE license along with the name of the user (for example: User - John Smith or Vehicle - Mary Jones) ONE LINE PER ENTRY PLEASE


What are you currently paying for the above-listed license/seat?

(Description AND Monthly Fee) ONE LINE PER ENTRY PLEASE


Do all users have the same user rights and level of authority?

(Example if technical assistance is required who in your agency resolves the issue or contact RouteMatch to resolve the issue?)


Does the fee have different costs for hosting, maintenance, technical support, or any other type of service


Hosting Fee


Technical Fee


Maintenance Fee


Other Service Fee (description and amount)


Have your purchased any other services and or equipment from RouteMatch?


1 - Item Description


1 - Item Cost


1 - Is this a recurring cost?


2 - Item Description


2 - Item Cost


2 - Is this a recurring cost?


3 - Item Description


3 - Item Cost


3 - Is this a recurring cost?


4 - Item Description


4 - Item Cost


4 - Is this a recurring cost?


5 - Item Description


5 - Item Cost


5 - Is this a recurring cost?


6 - Item Description


6 - Item Cost


6 - Is this a recurring cost?


7 - Item Description


7 - Item Cost


7 - Is this a recurring cost?


8 - Item Description


8 - Is this a recurring cost?


8 - Item Cost


9 - Item Description


9 - Item Cost


9 - Is this a recurring cost?


10 - Item Description


10 - Item Cost


10 - Is this a recurring cost?


Please provide information on what software or system you utilize for scheduling and dispatch.


Please provide any additional comments or descriptions below if necessary

I feel we have never used the system to its full potential due to staff turn-over and consequently a continued lack of training.  RouteMatch provides training materials on their web-site for every module and the information is very helpful. However, questions often go unanswered due to a lack of support.  We have attempted to train all incoming staff to use the scheduling engine (optimizer) as it is supposed to cut the amount of time it takes to schedule trips each day while creating more efficient routes.  We understand that the system cannot schedule every trip and we would still be required to hand schedule approximately 20% of our trips each day.  The number of settings the optimizer uses to schedule trips efficiently are extensive and impossible to manipulate by anyone less than an expert on that specific feature of the software. We can count on the system to schedule approximately 5% of our daily trips, which means we are virtually scheduling everything manually.  It is a disappointment that we are unable to use this feature.  But, overall, I think that the software has a lot to offer.  However, it would require comprehensive training in order to utilize all of its capabilities.
Created at 10/24/2016 1:35 PM by ***
Last modified at 10/24/2016 2:56 PM by ***