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RouteMatch User Survey

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Agency Name

Spartanburg Reginnal Medical Center/Spartanburg County

Agency Address

101 E Wood Street,

Agency City


Agency State


Agency ZipCode


Agency Contact Person

Jimmy Riley

Agency Telephone Number


Agency Email Address

Do you have any licenses/seats for RouteMatch which are currently paid by the agreement that SCDOT holds with RouteMatch?


If so please list the username for each license/seat that you use which SCDOT is currently covering (one entry per line please):


Do you have any licenses/seats with RouteMatch that your agency pays for directly?


Please list the type of license/seat and whether it is a USER or VEHICLE license along with the name of the user (for example: User - John Smith or Vehicle - Mary Jones) ONE LINE PER ENTRY PLEASE


What are you currently paying for the above-listed license/seat?

(Description AND Monthly Fee) ONE LINE PER ENTRY PLEASE


Do all users have the same user rights and level of authority?

(Example if technical assistance is required who in your agency resolves the issue or contact RouteMatch to resolve the issue?)


Does the fee have different costs for hosting, maintenance, technical support, or any other type of service


Hosting Fee


Technical Fee


Maintenance Fee


Other Service Fee (description and amount)


Have your purchased any other services and or equipment from RouteMatch?


1 - Item Description


1 - Item Cost


1 - Is this a recurring cost?


2 - Item Description


2 - Item Cost


2 - Is this a recurring cost?


3 - Item Description


3 - Item Cost


3 - Is this a recurring cost?


4 - Item Description


4 - Item Cost


4 - Is this a recurring cost?


5 - Item Description


5 - Item Cost


5 - Is this a recurring cost?


6 - Item Description


6 - Item Cost


6 - Is this a recurring cost?


7 - Item Description


7 - Item Cost


7 - Is this a recurring cost?


8 - Item Description


8 - Is this a recurring cost?


8 - Item Cost


9 - Item Description


9 - Item Cost


9 - Is this a recurring cost?


10 - Item Description


10 - Item Cost


10 - Is this a recurring cost?


Please provide information on what software or system you utilize for scheduling and dispatch.

We use basically all modules for the Demand Response function of Route Match.  Routing, Scheduling, Verification, Dispatching, GSP tracking, invoicing, and the Ad Hoc reporting engine extensively

Please provide any additional comments or descriptions below if necessary

WE have other functionality with Route Match in that we have MDC and real time updating of van route and on the fly assignment of clients.
Additionally we have modules that allow for upload of Logisticare client lists directly to the system.  WE also have extracts from Route Match for load into our automated appointment confirmation phone call system that we use.
Created at 9/27/2016 8:29 AM by ***
Last modified at 9/27/2016 8:34 AM by ***