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RouteMatch User Survey
IT RFP Development Project. Survey for transit providers and subs to answer.

   
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1. Agency Name

 SPARTA
 (5%) 
 
 PDRTA
 (5%) 
 
 Fairfield County Transit System
 (5%) 
 
 Senior Services of Chester/Chester Connector
 (5%) 
 
 Newberry County Council on Aging
 (5%) 
 
 Spartanburg Reginnal Medical Center/Spartanburg County
 (5%) 
 
 Greenlink
 (5%) 
 
 Central Midlands Regional Transit Authority
 (5%) 
 
 Santee Wateree RTA
 (5%) 
 
 Waccamaw RTA
 (5%) 
 
 Edgefield County Senior Citizens Council on Ading
 (5%) 
 
 Lancaster County Council on Aging
 (5%) 
 
 Clemson Area Transit (CATbus)
 (5%) 
 
 Williasmburg County Transit System
 (5%) 
 
 City of Seneca
 (5%) 
 
 York County Council on Aging
 (5%) 
 
 Lowcountry RTA
 (5%) 
 
 Generations Unlimited
 (5%) 
 
 Aiken Area Council on Aging, Inc.
 (5%) 
 
 Bamberg County Office on Aging
 (5%) 
 

Total: 20

2. Agency Address

 150 Airflow Drive
 (5%) 
 
 313 S Stadium Rd
 (5%) 
 
 1794 US HWY 321 By-Pass South
 (5%) 
 
 1197 Armory Road/PO Box 1109
 (5%) 
 
 1300 Hunt Street
 (5%) 
 
 101 E Wood Street,
 (5%) 
 
 100 W McBee Ave
 (5%) 
 
 3613 Lucius Road
 (5%) 
 
 129 S Harvin St
 (5%) 
 
 1418 Third Ave
 (5%) 
 
 15 Center Spring Rd
 (5%) 
 
 309 S Plantation Road
 (5%) 
 
 200 West Lane
 (5%) 
 
 2085 Thurgood Marshall Highway
 (5%) 
 
 221 E N 1st Street
 (5%) 
 
 PO BOX 11519
 (5%) 
 
 25 Benton Field Road
 (5%) 
 
 10915 Ellenton Street
 (5%) 
 
 159 Morgan St.
 (5%) 
 
 498 Log Branch Rd.
 (5%) 
 

Total: 20

3. Agency City

 Spartanburg
 (10%) 
 
 Florence
 (5%) 
 
 Winnsboro
 (5%) 
 
 Chester
 (5%) 
 
 Newberry
 (5%) 
 
 Greenville
 (5%) 
 
 Columbia
 (5%) 
 
 Sumter
 (5%) 
 
 Conway
 (5%) 
 
 Edgefield
 (5%) 
 
 Lancaster
 (5%) 
 
 Clemson
 (5%) 
 
 Kingstree
 (5%) 
 
 Seneca
 (5%) 
 
 ROCK HILL
 (5%) 
 
 Bluffton
 (5%) 
 
 Barnwell
 (5%) 
 
 Aiken
 (5%) 
 
 Bamberg
 (5%) 
 

Total: 20

4. Agency State

 SC
 20 (100%)  

Total: 20

5. Agency ZipCode

 29306
 (5%) 
 
 29506
 (5%) 
 
 29180
 (5%) 
 
 29706
 (5%) 
 
 29108
 (5%) 
 
 29303
 (5%) 
 
 29601
 (5%) 
 
 29072
 (5%) 
 
 29150
 (5%) 
 
 29526
 (5%) 
 
 29824
 (5%) 
 
 29720
 (5%) 
 
 29631
 (5%) 
 
 29556
 (5%) 
 
 29678
 (5%) 
 
 29731
 (5%) 
 
 29910
 (5%) 
 
 29812
 (5%) 
 
 29801
 (5%) 
 
 29003
 (5%) 
 

Total: 20

6. Agency Contact Person

 Luis Gonzalez
 (5%) 
 
 Don Strickland
 (5%) 
 
 Marilyn Gratic
 (5%) 
 
 Jennifer Davis
 (5%) 
 
 Lynn Stockman
 (5%) 
 
 Jimmy Riley
 (5%) 
 
 James C Keel
 (5%) 
 
 Michelle Ransom
 (5%) 
 
 Michael Jonas
 (5%) 
 
 Thomas Arends
 (5%) 
 
 Gayle Dorn
 (5%) 
 
 Sally P. Sherrin
 (5%) 
 
 Keith Moody
 (5%) 
 
 Diana P. White
 (5%) 
 
 Ed Halbig
 (5%) 
 
 Lauren Giles
 (5%) 
 
 Paula Tilley
 (5%) 
 
 Lisa Firmender
 (5%) 
 
 Scott K. Murphy
 (5%) 
 
 Kay Clary
 (5%) 
 

Total: 20

7. Agency Telephone Number

 864-595-2715
 (5%) 
 
 8435190893
 (5%) 
 
 803-635-6177
 (5%) 
 
 803-385-3181
 (5%) 
 
 803-276-8266
 (5%) 
 
 864-560-4818
 (5%) 
 
 864-467-2700
 (5%) 
 
 803-255-7133
 (5%) 
 
 803-775-9347
 (5%) 
 
 843-655-4904
 (5%) 
 
 8036375326
 (5%) 
 
 803-285-6956
 (5%) 
 
 864-654-2287
 (5%) 
 
 843-355-6975
 (5%) 
 
 864-885-2726
 (5%) 
 
 8033276694
 (5%) 
 
 843-757-5784
 (5%) 
 
 8035411249
 (5%) 
 
 8036485447
 (5%) 
 
 803-245-3021
 (5%) 
 

Total: 20

8. Agency Email Address

 lgonzalez@cityofspartanburg.org
 (5%) 
 
 dstrickland@pdrta.org
 (5%) 
 
 mariyln.gratic@fairfield.sc.gov
 (5%) 
 
 jdavis@chesterconnector.com
 (5%) 
 
 lynn@nccoa.org
 (5%) 
 
 jriley@srhs.com
 (5%) 
 
 jkeel@greenvillesc.gov
 (5%) 
 
 michelle.ransom@catchthecomet.org
 (5%) 
 
 mjonas@swrta.com
 (5%) 
 
 tarends@coastrta.com
 (5%) 
 
 gdorn@ecscc.org
 (5%) 
 
 sherrin@lancastercouncilonaging.org
 (5%) 
 
 kmoody@cityofclemson.org
 (5%) 
 
 dwhite@wctransit.com
 (5%) 
 
 ehalbig@seneca.sc.us
 (5%) 
 
 lgiles@yccoa.com
 (5%) 
 
 ptilley@palmettobreezetransit.com
 (5%) 
 
 lisaf@generationsunlimited.org
 (5%) 
 
 cmcnichols@aikensenior.org
 (5%) 
 
 claryk@bellsouth.net
 (5%) 
 

Total: 20

9. Do you have any licenses/seats for RouteMatch which are currently paid by the agreement that SCDOT holds with RouteMatch?

 Yes
 12 (60%) 
 
 No
 (40%) 
 

Total: 20

10. If so please list the username for each license/seat that you use which SCDOT is currently covering (one entry per line please):

 Elizebeth Murphy Beverly R. Mozie Tangee Woodard
 (8%) 
 
 Chester1 Chester2 Chester3
 (8%) 
 
 Janet Ballentine Ashley Kitchen Alithia Griffith
 (8%) 
 
 srhs1 srhs2 srhs3 srhs4 srhs5 srhs6 srhs7 srhs8 srhs9 srhs10 srhs11
 (8%) 
 
 cmorgan cposton tduck
 (8%) 
 
 SWDE1.SCDOT SWDE2.SCDOT SWDE3.SCDOT SWDE4.SCDOT SWDE5.SCDOT SWDE6.SCDOT SWDE7.SCDOT SWDE8.SCDOT SWDE9.SCDOT SWDSP1.SCDOT SWDSP2.SCDOT SWDSP3.SCDOT SWDSP4.SCDOT SWDSP5.SCDOT SWSCHED1.SCDOT SWSCHED2.SCDOT SWSCHED3.SCDOT SWSCHED4.SCDOT SWSUPER1.SCDOT SWSUPER2.SCDOT SWSUPER3.SCDOT SWADMIN1.SCDOT
 (8%) 
 
 Lymo.user1 Lymo.user2 Lymo.user3
 (8%) 
 
 ecscc1.scdot ecscc2.scdot
 (8%) 
 
 Diana P. White Cherrie Gamble Marthaella Johnson
 (8%) 
 
 yccoa1.scdot/Eric yccoa2.scdot/Eric-2 yccoa3.scdot/Terra and Terra-2 (she uses one citrix log-in for two applications) yccoa4.scdot/yccoa4.scdot (used by LaQusha) yccoa5.scdot/lauren yccoa6 through yccoa10 are vacant
 (8%) 
 
 Dana Sanders Shala Sanders Brandon Williams Jessica Scott Elaine White Mary Stroman Lisa Firmender
 (8%) 
 
 Bamberg1
 (8%) 
 

Total: 12

11. Do you have any licenses/seats with RouteMatch that your agency pays for directly?

 Yes
 (15%) 
 
 No
 17 (85%) 
 

Total: 20

12. Please list the type of license/seat and whether it is a USER or VEHICLE license along with the name of the user (for example: User - John Smith or Vehicle - Mary Jones) ONE LINE PER ENTRY PLEASE

 WE have 50 Vehicle Licenses and 5 users which are named lowcountry user1, 2, 3,4 and 5.
 (33%) 
 
 We have 5 user seats available (3 for dispatch and 2 for finance) We have 18 Mobile licenses for vehicles
 (33%) 
 
 Kay Clary LaVerne DeRienzo Tonie Holman Patricia Harley Shmeica Copeland
 (33%) 
 

Total: 3

13. What are you currently paying for the above-listed license/seat?

(Description AND Monthly Fee) ONE LINE PER ENTRY PLEASE

 $2500 License Fees $1008 Data Plan $2395 Hosting $1700 Tech support All annual fees
 (33%) 
 
 User License fees = $18,750/annually ($1562.50 monthly) Mobile License fees = $13,500/annually ($1,125.00 monthly)
 (33%) 
 
 ? SCDOT Pays for it.
 (33%) 
 

Total: 3

14. Do all users have the same user rights and level of authority?

(Example if technical assistance is required who in your agency resolves the issue or contact RouteMatch to resolve the issue?)

 No
 (33%) 
 
 no, if technical assistance is required we have 2 staff members that are authorized to contact RouteMatch
 (33%) 
 
 No, different for administrative rights
 (33%) 
 

Total: 3

15. Does the fee have different costs for hosting, maintenance, technical support, or any other type of service

 No
 (33%) 
 
 Yes
 (67%) 
 

Total: 3

16. Hosting Fee

 $2,395.00
 (50%) 
 
 $2,640.00
 (50%) 
 

Total: 2

17. Technical Fee

 $1,700.00
 (100%)  

Total: 1

18. Maintenance Fee


Total: 0

19. Other Service Fee (description and amount)

 1008 Data Fee
 (100%)  

Total: 1

20. Have your purchased any other services and or equipment from RouteMatch?

 Yes
 (100%)  
 No
 (0%)  

Total: 2

21. 1 - Item Description

 12-Tablets
 (50%) 
 
 Annual Verizon Data Line Plan
 (50%) 
 

Total: 2

22. 1 - Item Cost

 $18,000.00
 (50%) 
 
 $1,176.00
 (50%) 
 

Total: 2

23. 1 - Is this a recurring cost?

 Yes
 (33%) 
 
 No
 (67%) 
 

Total: 3

24. 2 - Item Description

 Onsite Training-Varied Cost as they came more than once
 (50%) 
 
 18 tablets to replace rangers (including installation, hardware & implementation
 (50%) 
 

Total: 2

25. 2 - Item Cost

 $3,000.00
 (50%) 
 
 $10,982.00
 (50%) 
 

Total: 2

26. 2 - Is this a recurring cost?

 Yes
 (0%)  
 No
 (100%)  

Total: 3

27. 3 - Item Description

 Hardware and install 12 tablets
 (100%)  

Total: 1

28. 3 - Item Cost

 $9,500.00
 (100%)  

Total: 1

29. 3 - Is this a recurring cost?

 Yes
 (0%)  
 No
 (100%)  

Total: 3

30. 4 - Item Description


Total: 0

31. 4 - Item Cost


Total: 0

32. 4 - Is this a recurring cost?

 Yes
 (0%)  
 No
 (100%)  

Total: 3

33. 5 - Item Description


Total: 0

34. 5 - Item Cost


Total: 0

35. 5 - Is this a recurring cost?

 Yes
 (0%)  
 No
 (100%)  

Total: 3

36. 6 - Item Description


Total: 0

37. 6 - Item Cost


Total: 0

38. 6 - Is this a recurring cost?

 Yes
 (0%)  
 No
 (100%)  

Total: 3

39. 7 - Item Description


Total: 0

40. 7 - Item Cost


Total: 0

41. 7 - Is this a recurring cost?

 Yes
 (0%)  
 No
 (100%)  

Total: 3

42. 8 - Item Description


Total: 0

43. 8 - Is this a recurring cost?

 Yes
 (0%)  
 No
 (100%)  

Total: 3

44. 8 - Item Cost


Total: 0

45. 9 - Item Description


Total: 0

46. 9 - Item Cost


Total: 0

47. 9 - Is this a recurring cost?

 Yes
 (0%)  
 No
 (100%)  

Total: 3

48. 10 - Item Description


Total: 0

49. 10 - Item Cost


Total: 0

50. 10 - Is this a recurring cost?

 Yes
 (0%)  
 No
 (100%)  

Total: 3

51. Please provide information on what software or system you utilize for scheduling and dispatch.

 N/A
 (6%) 
 
 We currently do not use any scheduling software for our service. We no longer provide Medicaid and general demand response service that we once provided. 6-7 years ago we've tried a product called Transched for our fixed route scheduling and realized that it was more useful with very large systems with 50+ routes. The runcutting did not meet what we needed for our agency and it was much simpler to schedule on our own.
 (6%) 
 
 Fairfield only uses the Routematch system for scheduling.
 (6%) 
 
 RouteMatch
 (18%) 
 
 Rooutematch
 (6%) 
 
 We use basically all modules for the Demand Response function of Route Match. Routing, Scheduling, Verification, Dispatching, GSP tracking, invoicing, and the Ad Hoc reporting engine extensively
 (6%) 
 
 RouteMatch is the only software used.
 (6%) 
 
 Trapeze
 (6%) 
 
 CAD/AVL, Routematch demand response and Fixed Route, Routeshout
 (6%) 
 
 Route Match, MS Office
 (6%) 
 
 Route Match
 (6%) 
 
 NTransit
 (6%) 
 
 In-house created software
 (6%) 
 
 CATBUS provides scheduling and dispatch
 (6%) 
 
 Routematch
 (6%) 
 

Total: 17

52. Please provide any additional comments or descriptions below if necessary

 N/A
 (11%) 
 
 If SCDOT finds another solution that would work for smaller agencies we would be interested in learning more about the product.
 (11%) 
 
 We have been using for about 10 years and like the software
 (11%) 
 
 WE have other functionality with Route Match in that we have MDC and real time updating of van route and on the fly assignment of clients. Additionally we have modules that allow for upload of Logisticare client lists directly to the system. WE also have extracts from Route Match for load into our automated appointment confirmation phone call system that we use.
 (11%) 
 
 Will likely be bidding this contract out in the near future.
 (11%) 
 
 NTransit is a good program for scheduling and dispatching, but does not capture some of the information necessary for the OPTSTAT reports. The information that is not captured has to be created by other means.
 (11%) 
 
 I feel we have never used the system to its full potential due to staff turn-over and consequently a continued lack of training. RouteMatch provides training materials on their web-site for every module and the information is very helpful. However, questions often go unanswered due to a lack of support. We have attempted to train all incoming staff to use the scheduling engine (optimizer) as it is supposed to cut the amount of time it takes to schedule trips each day while creating more efficient routes. We understand that the system cannot schedule every trip and we would still be required to hand schedule approximately 20% of our trips each day. The number of settings the optimizer uses to schedule trips efficiently are extensive and impossible to manipulate by anyone less than an expert on that specific feature of the software. We can count on the system to schedule approximately 5% of our daily trips, which means we are virtually scheduling everything manually. It is a disappointment that we are unable to use this feature. But, overall, I think that the software has a lot to offer. However, it would require comprehensive training in order to utilize all of its capabilities.
 (11%) 
 
 Very expense system to purchase and maintain. Their sales people do not get back to you in a timely manner when you need help. Very robust system with a lot of options but not user friendly and requires quite a lot of training.
 (11%) 
 
 I'm not sure if something was cut off on each page, but a couple of the questions were missing. Thanks, Kay
 (11%) 
 

Total: 9