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RouteMatch User Survey

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Agency Name

Aiken Area Council on Aging, Inc.

Agency Address

159 Morgan St.

Agency City

Aiken

Agency State

SC

Agency ZipCode

29801

Agency Contact Person

Scott K. Murphy

Agency Telephone Number

8036485447

Agency Email Address

cmcnichols@aikensenior.org

Do you have any licenses/seats for RouteMatch which are currently paid by the agreement that SCDOT holds with RouteMatch?

No

If so please list the username for each license/seat that you use which SCDOT is currently covering (one entry per line please):

 

Do you have any licenses/seats with RouteMatch that your agency pays for directly?

Yes

Please list the type of license/seat and whether it is a USER or VEHICLE license along with the name of the user (for example: User - John Smith or Vehicle - Mary Jones) ONE LINE PER ENTRY PLEASE

We have 5 user seats available (3 for dispatch and 2 for finance)
We have 18 Mobile licenses for vehicles

What are you currently paying for the above-listed license/seat?

(Description AND Monthly Fee) ONE LINE PER ENTRY PLEASE

User License fees = $18,750/annually ($1562.50 monthly)
Mobile License fees = $13,500/annually ($1,125.00 monthly)

Do all users have the same user rights and level of authority?

(Example if technical assistance is required who in your agency resolves the issue or contact RouteMatch to resolve the issue?)

no, if technical assistance is required we have 2 staff members that are authorized to contact RouteMatch

Does the fee have different costs for hosting, maintenance, technical support, or any other type of service

Yes

Hosting Fee

$2,640.00

Technical Fee

 

Maintenance Fee

 

Other Service Fee (description and amount)

 

Have your purchased any other services and or equipment from RouteMatch?

Yes

1 - Item Description

Annual Verizon Data Line Plan

1 - Item Cost

$1,176.00

1 - Is this a recurring cost?

Yes

2 - Item Description

18 tablets to replace rangers (including installation, hardware & implementation

2 - Item Cost

$10,982.00

2 - Is this a recurring cost?

No

3 - Item Description

 

3 - Item Cost

 

3 - Is this a recurring cost?

No

4 - Item Description

 

4 - Item Cost

 

4 - Is this a recurring cost?

No

5 - Item Description

 

5 - Item Cost

 

5 - Is this a recurring cost?

No

6 - Item Description

 

6 - Item Cost

 

6 - Is this a recurring cost?

No

7 - Item Description

 

7 - Item Cost

 

7 - Is this a recurring cost?

No

8 - Item Description

 

8 - Is this a recurring cost?

No

8 - Item Cost

 

9 - Item Description

 

9 - Item Cost

 

9 - Is this a recurring cost?

No

10 - Item Description

 

10 - Item Cost

 

10 - Is this a recurring cost?

No

Please provide information on what software or system you utilize for scheduling and dispatch.

 

Please provide any additional comments or descriptions below if necessary

 
Created at 10/26/2016 10:49 AM by ***
Last modified at 10/26/2016 11:19 AM by ***